Shipping policy

Shipping Policy

Effective Date: 04/05/2025


1. Introduction - Thank you for choosing Lumana Lifestyle. We are committed to providing you with the best shopping experience possible. This shipping policy outlines our shipping methods, costs, processing times, and other important information.

2. Shipping Methods - We offer the following shipping methods for your convenience:

We have a variety of shipping options suited to your location and delivery urgency.

3. Shipping Costs - We offer FREE GLOBAL SHIPPING

We deliver NZ Nationwide. We ship to following international countries for Free for Standard shipping:

Australian, Canada, United Kingdom (UK) & United States.

We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

4. Processing Time - All orders are processed within 2 business days. Please note that processing times may vary during peak seasons or holidays.

5. International Shipping - We offer international shipping to select countries. Please note:

  • Additional customs fees, taxes, or tariffs may apply and are the responsibility of the customer.
  • Delivery times may vary based on the destination.

6. Order Tracking - Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or through the carrier's tracking page.

7. Lost or Damaged Packages - If your package is lost or damaged during transit, please contact us at [insert contact information] within [insert timeframe, e.g., 7 days] of the expected delivery date. We will assist you in resolving the issue.

8. Returns and Exchanges - For information on returning or exchanging items, please refer to our Returns Policy.

9. Changes to Shipping Policy - We reserve the right to modify this shipping policy at any time. Any changes will be reflected on this page, and the effective date will be updated.

10. Questions - If you have any questions, please contact us.

11. Contact Us If you have any questions or concerns regarding our shipping policy.